FUEL SURCHARGE
Dear Carniraw Customer
Due to a sharp increase in oil prices driven by current global events, major South African logistics companies have introduced temporary fuel surcharges, effective immediately. This has been widely reported across several media channels and has a direct impact on our delivery fees.
To ensure continuity of our services, we will introduce a temporary Fuel Surcharge on all of our deliveries with effect from Monday, 16 March 2026.
While we deeply regret the need for this adjustment, it is inescapable in order to maintain the reliable, high-quality service you expect from us. Please be assured that we will continue to monitor the situation closely and will review the surcharge as market conditions stabilise.
We are also able to offer the following options to our customers:
- Collect your orders from our cold storage premises in Bredell Kempton Park (trading hourse strictly Monday – Friday, 9am – 4pm)
- Collect your orders from The Carniraw Pet Deli in Rynfield, Benoni (trading hours 9am – 5pm, Monday – Friday, 9am – 1pm Saturdays. CLOSED Sundays and Public Holidays)
- Arrange an Uber/Bolt/Courier collection (at your own cost and risk)