Frequently Asked Questions
Create a profile in our online shop
You will receive a confirmation that your order has been submitted and is being processed.
Once stock has been confirmed, you will receive an invoice (including delivery fee) for payment
Your delivery date will be confirmed as soon as your order has been accepted and confirmed, with payment reflecting in our bank account and will be in line with the current delivery schedule.
We require payment prior to delivery on all orders.
Please note that we do not process or attend orders over a weekend or on public holidays.
Cash payments are not permitted
Once your order has been received and is being processed, you will receive an invoice with our banking details.
- Secure online card payments. Kindly notify the office if this is required.
We do our utmost to ensure that delivery takes place within 48 hours of your order being confirmed and payment reflecting in our bank account, schedule dependant.
We make use of refrigerated courier services for all Carniraw deliveries. This is in order to preserve the cold chain and to ensure the integrity of our products, with full traceability from our logistics partner.
The current delivery schedule covers Gauteng only however we are able to send small parcels to Durban and Cape Town and other outlying areas by special request. Should this be applicable to your order, you will receive correspondence from us with the applicable charges PRIOR to your order being confirmed.
As at 1 June 2022, shipping costs are R150.00 excluding Vat for orders up to 100 kilograms, thereafter a surcharge of R1.75 excluding Vat/kg will apply. (This fee may change without notice)
As all food is fresh and frozen, kindly make sure that someone is available to receive your order on the delivery date and that it is possible for your order to be moved to the freezer as soon as possible. It is difficult to give an exact time for deliveries due to the number of deliveries on the route schedule.
If access codes are required, please whatsapp them to 083-305-6798 on the morning of delivery
Collections from our premises are available by prior arrangement only, and strict adherence to current COVID-19 regulations and legislation is required
In support of social distancing, all deliveries are contactless without exception.
Boxes will be placed on a surface indicated by you, the driver will then back away and allow you to check your order yourself.
If you or anyone at your designated delivery address are experiencing any symptoms, or if you have been positively tested for Covid-19 and you are in isolation or quarantine, kindly inform us timeously so that we can notify delivery staff and minimize exposure/risk